ExpressJet Airlines operates flights as United Express for our partner United Airlines. We intend to work with our partner to provide a seamless customer experience featuring excellent customer service. We are also committed to fully comply with the Department of Transportation (DOT) requirements concerning certain customer protections by:
ExpressJet Airlines, in collaboration with its business partner United Airlines, intends to offer the lowest published fare to our customers subject to availability.
For United and/or United Express lowest fares, call 800-241-6522, or see appropriate section of United’s Customer Commitment.
ExpressJet Airlines is committed to providing full and timely information about the status of delayed, cancelled or diverted flights. Our flight crews are determined to provide consistent, timely updates on the status of flights, and the circumstances surrounding flight delays.
For United and/or United Express flights, call 800-241-6522, or see appropriate section of United’s Customer Commitment.
For United and/or United Express baggage, see appropriate section of United’s Customer Commitment.
ExpressJet Airlines operates flights on behalf of United Airlines. Please contact the appropriate carrier for specific fare information and rules that may apply.
For United and/or United Express information, call 800-241-6522, or see appropriate section of United’s Customer Commitment.
All ticketing and refunds for ExpressJet Airlines are processed through, and controlled by our airline partner, United Airlines. Our business partner is committed to providing prompt refunds.
For United and/or United Express, call 800-241-6522, or see appropriate section of United’s Customer Commitment.
ExpressJet Airlines will make every effort to comply with all provisions of the Air Carrier Access Act. We conduct extensive training with our customer contact employees to ensure that passengers with special needs receive exemplary service. In addition, ExpressJet Airlines designates Complaint Resolution Officials to ensure the rights of our customers with disabilities are protected.
At ExpressJet Airlines, we seek to provide our customers with reliable transportation. However, there are times when weather, air traffic congestion or other factors beyond our control impact our operations. During these times, we will do everything possible to minimize delays as stated in our Tarmac Delay Contingency Plan (see below):
Upon request, we will advise you if a flight is oversold and provide our policies and procedures for involuntary denied boarding. If you are denied boarding, you will be booked on the next available flight to your original destination and compensated in accordance with DOT regulation.
For policies regarding United and/or United Express flights, see appropriate section of United’s Customer Commitment.
When traveling ExpressJet Airlines, we are committed to providing you with current and accurate information about your travel itinerary. Please visit our airline partner’s website for updated information regarding policies, including frequent flyer rules, aircraft information and more.
For United and/or United Express flights, see appropriate section of United's Customer Commitment.
ExpressJet Airlines is committed to ensuring our customers receive a consistently high level of safety, reliability and helpful, courteous service. We are dedicated to working closely with our airline partner to make certain customer service policies and training align with our customer commitments.
Feedback is critical to help us improve our customer experience. When customers have questions, complaints or concerns, we will respond promptly. ExpressJet Airlines will acknowledge written consumer complaints within 30 days of receipt and provide a substantive response to each complainant within 60 days of receiving the complaint. You may write to our Customer Relations department at the following address:
c/o Customer Relations
A-Tech Center 990 Toffie Terrace
Atlanta, Georgia 30354
Please use the appropriate links below:
For United and/or United Express flights, visit: United Airlines Customer Relations.
At ExpressJet Airlines, we train and expect our people to do everything possible to minimize inconveniences when flight schedules are interrupted. We commit to doing our best to keep you informed about the status of your flight when there is an operational irregularity.