Tarmac Delay Contingency Plan

Tarmac Delay Contingency Plan – Flights on U.S. soil

Effective July 15, 2019

ExpressJet Airlines is committed to operating a reliable schedule and to minimizing inconvenience to our passengers in the event of a delay. Safety considerations, weather, and air traffic control (ATC) issues, along with other factors, may occasionally cause lengthy tarmac delays. In accordance with Department of Transportation requirements, ExpressJet’s Tarmac Delay Contingency Plan covers all scheduled and public charter flights operated by ExpressJet Airlines in order to manage and minimize lengthy tarmac delays. ExpressJet will provide sufficient resources to implement our plan, which includes a three-hour domestic time limit and a four-hour limit for international flights covered by this plan with the following exceptions: 

  • Where the pilot in command determines that permitting a passenger to deplane would jeopardize passenger safety or security; or 
  • Where an air traffic controller with authority over the aircraft advises the pilot in command that permitting a passenger to deplane would significantly disrupt airport operations. 

In connection with our major airline partners, our plans have been coordinated with airport authorities, the Transportation Security Administration and U.S. Customs and Border Protection. 

Our Operations Support Center (OSC) is responsible for the management of the plan and will monitor on-board cabin conditions and notify ExpressJet operational officials to change the course of action when necessary. 

Should a lengthy tarmac delay occur, and unless safety and security considerations preclude it, we will make every reasonable effort to ensure that the essential needs of our customers are met and we will: 

  • Provide snacks and beverages no later than two hours after leaving the gate (for departures) or after the aircraft touches down (for arrivals). 
  • Provide an operable lavatory. 
  • Provide comfortable cabin temperatures. 
  • Provide adequate medical attention, if needed. 
  • Share facilities and make gates available at airports in an emergency. 
  • Attempt to pursue other avenues of deplaning passengers if circumstances warrant it. 

 Deplaning following an excessive tarmac delay: 

  • A passenger shall have the option to deplane an aircraft and return to the airport terminal when there is an excessive tarmac delay. 
  • The option described above shall be offered to a passenger even if a covered flight is diverted to a commercial airport other than the originally scheduled airport. 
  • In providing the option described above 
    • We will begin to return the aircraft to a suitable disembarkation point 
      • For domestic flights, not later than 3 hours after the main cabin door is closed in preparation for departure. 
      • For international flights covered by this plan, not later than 4 hours after the main cabin door is closed in preparation for departure. 

We want to keep our customers informed during lengthy tarmac delays. We will update customers on the delayed flight every 30 minutes about the status of the tarmac delay, including the reason for the delay, if known. We will inform customers of the opportunity to egress as necessary beginning 30 minutes after departure and every 30 minutes thereafter from an aircraft that is at the gate or another disembarking area with the door open if the opportunity is available, (Including terminal facilities that provide a sterile area for excessive tarmac delays for passengers who have not yet cleared Customs). 

 

Tarmac Delay Contingency Plan – Flights on Canadian soil

Effective July 15, 2019 

In accordance with Canada’s Air Passenger Protection Regulation (APPR), Bill C-49, ExpressJet Airlines (ExpressJet) has adopted a Canadian Tarmac Delay Contingency Plan. In the event of such a delay either before takeoff or after landing, ExpressJet will seek to ensure that: 

  • For flights on Canadian soil ExpressJet will not permit an aircraft to remain on the tarmac for more than three hours before allowing passengers to deplane unless:
    • The pilot-in-command determines there is a safety-related or security-related reason (e.g., weather or a directive from an appropriate government agency) that the aircraft cannot leave its position on the tarmac to deplane passengers; or
    • Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point in order to deplane passengers would significantly disrupt airport operations; or
    • In the case of a departing flight only, the pilot-in-command receives information that the flight will depart within 45 additional minutes after three hours of tarmac delay.
  • For all flights covered by this Plan, ExpressJet will:
    • Provide adequate food and drinking water as requested by passengers unless the pilot-in-command determines that safety or security considerations preclude such service.
    • Provide operable lavatory facilities, maintain comfortable cabin temperatures, and ensure adequate medical attention if needed while the aircraft remains on the tarmac.
    • Ensure that passengers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
    • Ensure that passengers on the delayed flight receive notification beginning 30 minutes after departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.